I know the buyer’s side.
I’ve participated in software evaluations from internal need and vendor research through stakeholder alignment and rollout. I understand why buyers engage, stall, and ask for proof.
3+ years
hands-on enterprise IT
Buyer + implementer
of enterprise software
Salesforce / Litify
platform experience
Security certified
GSEC + Security+
01 / Fit
What I bring to an SDR team
Relevant experience for earning attention, qualifying real pain, and handing off credible opportunities.
I can hold a technical conversation.
My background spans cloud identity, SaaS administration, security, networking, and infrastructure. I can speak to IT prospects without hiding behind a script or drowning them in jargon.
I’m practiced at earning trust quickly.
High-volume hospitality taught me to read people, adapt my approach, recommend confidently, handle objections in real time, and stay composed when the pace is high.
02 / Buyer lens
I’ve seen how software decisions get made.
My work with Robopack, Printix, Keeper, Salesforce/Litify, and other platforms has given me practical exposure to the path from operational problem to adoption.
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01
Discover
Clarify the workflow, pain, users, constraints, and cost of the status quo.
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02
Evaluate
Compare capabilities, integrations, security, support, and implementation fit.
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03
Align
Translate technical findings into a clear case for business and IT stakeholders.
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04
Deliver
Coordinate rollout, resolve friction, and help users reach the intended outcome.
03 / Proof
Selected evidence
A few examples of the experience behind the positioning.
Platform modernization
Salesforce / Litify implementation
Contributed to the rollout of Salesforce/Litify as a replacement for a legacy case-management system, then supported reporting, users, packages, and vendor-led changes.
Cybersecurity + identity
Enterprise SSO integrations
Configured and supported SAML single sign-on between Microsoft Entra ID and Salesforce/Litify, Adobe, and Keeper Password Manager.
Discovery + translation
Business requirements into usable systems
Gather reporting and workflow requirements from nontechnical stakeholders, diagnose the underlying need, and turn it into practical platform changes or vendor conversations.
Customer-facing sales
High-volume hospitality
Built rapport with new customers nightly, tailored recommendations, upsold naturally, and resolved objections without losing the relationship. That experience remains the foundation of how I communicate under pressure.
04 / Background
Experience and credentials
A technical foundation built in live environments, not only in coursework.
Virginia State Bar
Information Systems Analyst
2023 – Present
Administer Microsoft 365, Entra ID, Intune, Salesforce/Litify, infrastructure, and business systems. Work directly with internal stakeholders and external vendors to solve technical and operational problems.
Burger Bach
Server & Bartender
2021 – 2023
Managed a high volume of customer interactions, developed repeat business, made recommendations, and protected the customer experience during fast-paced shifts.
Next move
Technical products need reps who can ask better questions.
I’m targeting SDR roles with SaaS, cybersecurity, and IT infrastructure teams where technical curiosity and disciplined follow-through matter.